Shipping Policy for EasyXCity
Effective Date: March 25, 2025
At EasyXCity, we are committed to delivering your purchases in a timely and secure manner. This Shipping Policy outlines the shipping methods available, delivery times, costs, and additional information to ensure your shopping experience is seamless. By placing an order on our website, you agree to the terms and conditions set forth in this policy.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to cater to your needs, ensuring that your order arrives at your doorstep as quickly as possible. The available shipping methods and their estimated delivery times are as follows:
Domestic Shipping (Within the United States):
Standard Shipping: Delivery typically within 5-7 business days (excluding weekends and holidays).
Expedited Shipping: Delivery within 2-3 business days (excluding weekends and holidays).
Overnight Shipping: Delivery by the next business day (for orders placed before 12:00 PM local time).
International Shipping (Outside the United States):
Standard International Shipping: Delivery times may vary based on the destination country, generally ranging from 7-14 business days.
Expedited International Shipping: Typically 3-5 business days for delivery, depending on the destination.
Please note that international orders may take additional time due to customs processing, which is beyond our control.
2. Shipping Costs
Shipping costs are calculated based on your location, the weight of your order, and the shipping method you choose. You will be able to view the total shipping cost before finalizing your purchase at checkout.
Free Shipping:
We offer free standard shipping on orders over a certain amount. This offer applies to domestic orders only and may have specific terms and conditions, which will be communicated at checkout.
International Shipping Fees:
For international orders, shipping fees are calculated based on the weight of the products and the destination country. Additional customs fees, duties, or taxes may be applied by the destination country and are the responsibility of the customer.
3. Order Processing Time
After you place your order, we begin processing it within 1-2 business days, excluding weekends and public holidays. During busy periods, such as sales or holidays, please allow for extra time to process and ship your order.
Once your order has been processed, you will receive an email notification with a tracking number to help you monitor the delivery status. We strive to dispatch all orders as quickly as possible, but delays may occasionally occur due to stock availability or external factors such as weather conditions or carrier issues.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order’s status. You can use this tracking number to monitor the progress of your shipment through the carrier’s tracking system.
For any issues or questions regarding your shipment, please contact our customer service team, and we will be happy to assist you.
5. Shipping Restrictions
Some products may have shipping restrictions based on size, weight, or destination. If your order contains such products, you will be notified during the checkout process. EasyXCity reserves the right to cancel or modify orders that cannot be fulfilled due to shipping restrictions.
Additionally, certain international destinations may have shipping restrictions due to local laws or regulations. Please ensure you review the shipping policy for your specific country to avoid any unexpected issues.
6. Delivery Issues and Lost Packages
EasyXCity is not responsible for any delivery issues once the package has been handed over to the carrier. However, we will work closely with the shipping provider to assist you in locating your package if it is delayed, lost, or damaged during transit.
If your package is delayed beyond the estimated delivery time or marked as lost, please contact us within 30 days of your order’s shipping date. We will assist you in filing a claim with the carrier and resolving the issue as quickly as possible.
7. Delivery to P.O. Boxes
We do offer delivery to P.O. Boxes for domestic orders. Please ensure that you provide the correct P.O. Box address at checkout to avoid delivery delays.
8. Signature Confirmation
For high-value orders, we may require signature confirmation at the time of delivery. This ensures that the package is safely delivered to the correct recipient. If you are unavailable to sign for the delivery, the carrier will leave a notice with instructions on how to reschedule the delivery or pick up your package.
9. International Shipping and Customs Duties
For international orders, please note that customs fees, import duties, and taxes may be applied upon arrival in your country. These additional charges are the responsibility of the customer. The amount of customs fees depends on the destination country’s regulations, and we are not able to control or predict these charges.
It is important to check with your local customs office to understand any fees or restrictions that may apply to your order. If customs officials hold your package, you will be responsible for any additional charges required to release the package.
10. Damaged or Incorrect Items
In the unlikely event that your order arrives damaged or you receive the wrong items, please contact us immediately. We will arrange for a replacement or refund as necessary.
To help us resolve the issue quickly, please provide us with the following details:
Order number
A description of the damage or error
Photos of the damaged or incorrect items
11. Shipping Policy Updates
EasyXCity reserves the right to modify or update this Shipping Policy at any time. Any changes to the policy will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.
Contact Information:
EasyXCity
Street: 4952 Irish Lane, Janesville, Wisconsin
Phone Number: 608-758-5573
Email: info@easyxcity.xyz
Website: https://easyxcity.xyz/
Thank you for choosing EasyXCity! We appreciate your trust and look forward to delivering your beauty and self-care products with care and efficiency.