Refund and Return Policy for EasyXCity
Effective Date: March 25, 2025
At EasyXCity, we want you to be completely satisfied with your purchase. Our Refund and Return Policy is designed to provide a hassle-free experience for our customers while ensuring that your rights are protected. Please read the following terms carefully to understand how returns, refunds, and exchanges are processed at EasyXCity.
1. Return Policy
We accept returns on items within 30 days of the purchase date, provided the following conditions are met:
The item is in new, unused condition with original packaging intact.
The product has not been opened or used (unless there is a defect or damage upon arrival).
The original receipt or proof of purchase is provided.
Non-returnable items: Items such as personal care products, perfumes, and opened skincare products are non-returnable for hygiene reasons.
How to Return an Item:
To initiate a return, please follow these steps:
Contact our customer service team at info@easyxcity.xyz to request a return authorization number.
Package the item securely in its original packaging (if available).
Send the product back to the following address, along with your proof of purchase and return authorization number:
EasyXCity Returns
4952 Irish Lane, Janesville, Wisconsin
Return Shipping Costs:
You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping method to ensure your return is received safely.
2. Refund Policy
Once we receive your return and verify its condition, we will process your refund. Refunds will be issued in the original payment method. Please note:
Refunds will be processed within 5-7 business days after we receive the returned item.
Shipping fees are non-refundable.
If your order was part of a promotional offer, the value of the promotion will be adjusted accordingly in the refund amount.
3. Exchange Policy
If you’d like to exchange an item for a different size, color, or product, please contact us within 30 days of purchase. The item must meet the return criteria mentioned above. Exchanges are subject to product availability, and if the exchanged item is priced differently, you will either be issued a refund or charged the difference.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@easyxcity.xyz. We will arrange for a free return shipping label and issue a full refund or send a replacement, depending on your preference.
5. Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@easyxcity.xyz. If the order has not yet been processed or shipped, we will issue a full refund. Once the order has been shipped, it will fall under our standard return policy.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at info@easyxcity.xyz.
7. Customer Support
Our customer service team is here to assist you with any questions or issues regarding returns and refunds. Please don’t hesitate to reach out to us, and we will respond promptly.
Contact Information:
EasyXCity
Street: 4952 Irish Lane, Janesville, Wisconsin
Phone Number: 608-758-5573
Email: info@easyxcity.xyz
Website: https://easyxcity.xyz/
Thank you for shopping with EasyXCity! We appreciate your business and are committed to providing you with the best products and customer service.