Return Policy

At EasyXCity, we strive to provide quality badminton equipment and a seamless shopping experience. However, if you are not fully satisfied with your purchase, you can return or exchange items according to the terms outlined below.

Return Eligibility

  • You may return most items within 30 days of receiving your order.
  • Products must be unused, in their original condition, and with all original packaging and tags.
  • Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us at contact@easyxcity.com with your order number and reason for the return.
  2. Our customer service team will provide you with instructions for returning the item.
  3. Once we receive your returned item, we will inspect it and process your refund or exchange.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping method, as we cannot be held responsible for items lost during return shipping.

Refund Process

  • After inspecting the returned product, we will issue a refund to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable, unless the item is defective or we made an error in fulfilling your order.
  • If the returned item shows signs of wear or damage, we reserve the right to deduct a restocking fee.

Exchanges

  • If you wish to exchange an item, please contact us to arrange for the exchange. Once the original item is returned, we will send the replacement item (if available).
  • Exchanges are subject to product availability.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products

Contact Information

If you have any questions or need assistance with a return, please contact us: